I can't login
Your username is the same one that you would usually use to login to the school's PCs. Some people try to use their @hwbcymru username, this will not work. Each pupil's username follows the same convention. If your name was David Jones and you joined
the school in 2019 your login would look like this:
Your password will be whatever you have set it to. If you still cannot login, please email email@example.com
I can't complete the work as I don't have the software
Most departments will not require the use of specialist equipment, however there might be cases where specialist software is required. If this is the case, the teacher will outline this at the start of the course with a link showing how to obtain the
software. Where possible, free software is used. Through HWB, you can download Microsoft Office on up to 5 PCs/ Macs free of charge. Click this link to view for more information.
I don't understand the task
If you don't fully understand the task you should email your teacher directly. You can also email firstname.lastname@example.org with technical queries.
I can't see the upload button / icon
There could be two reasons for this. The first is that the teacher has not enabled it. If this is the case, it will become live after a few days. The second reason is that your browser does not support it. If you are using Internet Explorer 11, then we
would urge you to install Google Chrome. Chrome is fast becoming the industry standard for web browsers.
I have found a mistake!
We hate it when mistakes happen too; we are only human after all. If you notice a mistake on Moodle please send us an email using Moodle@pontcomp.co.uk